Casa Milano


Research and a Designer: Secret to Casa Milano’s successful launch


The Case

Casa Milano, a luxury tiles and sanitary brand, wanted to launch its first showroom in the competitive luxury market during October 2019.

The biggest challenge was to stand out and attract the attention of the target audience and media from the UAE in a thriving but overcrowded industry.

Another challenge was that the interior or home décor industry is quite niche and hence the target media is limited as compared to fashion or beauty media in the region.



Objectives were based on clients idea of success and our suggestions based on research

Craft a distinct identity for Casa Milano

Get relevant media to attend the launch in an event laden October

Organize interviews with spokespersons

Raise awareness for the brand through securing media coverage of the event


  • UAE was an overcrowded market for luxury products.

  • Casa Milano would have to create a unique identity that no one else owned in the minds of media and consumers.

Middle East 's luxury market

A study showed that the target market and media loved ultra-luxury and trendy products.

Dubai alone accounts for 30% of the Middle East’s luxury market.

Our research showed that no brand owned the experiential luxury sanitaryware tag.



While Casa Milano had the top designer brands including Versace, Tonino Lamborghini and Roberto Cavalli, the ones that the media were likely to find most interesting would be the 24-carat gold tiles and the diamond bathtub.

The brand selected well-renowned interior designer Karim Rashid to launch the store. Karim was a much sought after industrial designer with the local media and had a social media following of over 200,000 fans. What made it personal was that his own collection was also featured in the showroom.

The positioning for Casa Milano would be as the premium experiential luxury sanitaryware brand.

The event was designed to ensure that the media would experience the brand and the ultra-luxury besides interacting with Karim Rashid.

  • Celebrity Hook

  • Experiential Luxury Positioning

  • Experiential Event



Unique Invite

  • The invite was in the form of a bathroom tile personalized for each publication

Selection of Quirky Products

  • The pitch to the media included the 24 carat gold plated tiles and diamond bathroom with the promise of a personalized ultra-luxury experience

Personal Experience

  • The media were given individual private tours with experiential touchpoints including a selection of their own showerhead via testing, adjusting Jacuzzi pressure as per their preference.



The event was a huge success not just in terms of the number of media who attended the event but also in terms of positioning Casa Milano as an experiential luxury brand and the media confirming high brand recall.

Media Attendance

100% of the confirmed media attended the event and engaged with the spokespersons

Press Coverage

40 relevant media featured the brand and the event with most getting the positioning right

TV Coverage

3 TV stations covered the event with interviews of Azhar and Karim

Unique Identity

The unique experience at the launch ensure Casa Milano got the ‘experiential luxury’ tag

Related Case Studies

Related Case Studies
Steve Madden's First UAE Visit

Steve Madden's first UAE visit stirs a storm. Literally!

Helping Liali Jewellery Glitter With Extra Value

Articulating its position as an experienced brand forerunner


Strategic partnerships maximizes media campaign