|
|
Customer
Service/Communication |
- Customer-focused Communication
- Dealing with Difficult Customers
- 6 Steps to Customer Enthusiasm
- Earning Customer Loyalty
- Defining the Customer
- Communication Styles
- Effective Communication Techniques
|
| Management
& Supervisory Skills |
Sales |
- Supervisory Skills - Attaining Results
- Problem Solving Toolkit
- Key Management Skills
- Achieving Results through Resources
- Improving Results - Evaluating and Taking Action
- Improving Results - Setting the Direction
- Managing Performance - Getting Results
- Coaching & Mentoring
|
- Consultative Sales § Sales - Business to Business §
Selling to Distribution
- Negotiation Skills
- Defining the Customer
- Achieving Results through Telesales
|
| Personal
Development |
Team
Building & Team Effectiveness |
- Meeting Skills
- Conflict Resolution § Stress Attack!
- Telephone Skills§ Time Management
- Secretarial Skills Development
- Paths to Success - Motivation & Goal Setting
- Neuro-Linguistic Programming - certification program
|
- First Steps - high performance teams
- Brainstorming in Teams
- Second Steps - moving the team forward
- Excel (high events)
|
| Training
& Development |
Leadership
skills |
- Train the trainer Instructional Techniques
- Effective On-the-Job Training
- Presenting Magically!
- Appraisal Skills Training§ Coaching for Excellence
|
- Leading to excellence
- Leading Change
- Knowledge Management
- Emotional Intelligence
|
